Suggested Readings

Reference Texts

1.    “The Improvement Guide – A Practical Approach to Enhancing Organizational Performance,” Gerald J. Langley, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, and Lloyd P. Provost.  Jossey-Bass Publishers. ISBN: 0-7879-0257-8.

2.    “Statistical Process Control for Health Care,” Marilyn K. Hart and Robert F. Hart. Duxbury. ISBN: 0-534-37865-X.

3.    “Quality Management in Health Care – Principles and Methods,” Donald E. Lighter and Douglas C. Fair. Jones and Bartlett Publishers. ISBN: 0-7637-3218-4.

4.    “Six Sigma,” Mikel Harry, Ph.D. and Richard Schroeder. Doubleday. ISBN: 0-385-49437-8.

5.    “Measuring Quality Improvement in Healthcare – A Guide to Statistical Process Applications,” Raymond G. Carey, Ph.D. and Robert C. Lloyd, PH. D. Quality Press. ISBN: 0-527-76293-8.

6.    “Quality Improvement Tools & Techniques,” Peter Mears, Ph.D. McGraw-Hill. ISBN: 0-07-041219-7.

7.    “Understanding Statistical Process Control,” Donald J. Wheeler and David S. Chambers. SPC Press. ISBN: 0-945320-13-2.

8.    “Techniques of Financial Analysis,” Erich A. Helfert. McGraw-Hill. ISBN: 0-7863-1120-7  0-256-14611-X.

9.    “The Tao of Statistics,” Dana K. Keller. Sage Publications. ISBN: 1-4129-2473-1

10. “Contemporary Strategy Analysis,” Robert M. Grant. John Wiley & Sons, Ltd. ISBN: 978-0-470-74710-0

11. “Competitive Strategy, Techniques for Analyzing Industries and Competitors,” Michael E. Porter. The Free Press. ISBN: 13: 978-0-684-84148-9

12. “Flawless Consulting, A Guide to Getting Your Expertise Used,” Peter Block. Jossey-Bass. ISBN: 978-0-470-62074-8

13. “Health Policy Issues: An Economic Perspective,” Paul J. Feldstein. 5th Edition, Health Administration Press. ISBN: 13-978-1-56793-418-2

14. “Methods for the Economic Evaluation of Health Care Programmes,” Michael F. Drummond, Matk J. Sculpher, George W. Torrance, Bernie J. O’Brien, and Greg L. Stoddart. 3rd Edition, Oxford University Press. ISBN: 978-019-852945-3

15. “Maximize Patient Safety with Advanced Root Cause Analysis,” Catherine Corbett, CQM, Craig Clapper, PE, CQM, Kerry M. Johnson with Richard A. Sheff, MD. HCPro, Inc. ISBN: 1-57839-348-5

16. “Root Cause Analysis: Simplified Tools and Techniques,” Bjorn Andersen and Tom Fagerhaug. ASQ Quality Press. ISBN: 0-87389-466-9



1.    “it’s not the BIG that eat the SMALL…it’s the FAST that eat the SLOW,” Jason Jennings and Laurence Haughton. Harper Collins Publishers. ISBN: 0-06-662053-8.

2.    “The 5 Secrets to Becoming a Leader,” Alan Nelson and Stan Toler. Regal Books. ISBN: 0-8307-2915-1.

3.    “Leading Teams,” Harvard Business School Press. ISBN: 1-4221-0184-3.

4.    “Running Meetings,” Harvard Business School Press. ISBN: 1-4221-0185-1.

5.    “Good to Great,” Jim Collins. Harper Collins Publishers. ISBN: 0-06-662099-6.

6.    “The Going Lean Fieldbook: A Practical Guide to Lean transformation and Sustainable Success,” Stephen A. Ruffa. AMACOM. ISBN: 13: 978-0-8144-1558-0.

7.    “The 17 Indisputable Laws of Teamwork,” John C. Maxwell. Thomas Nelson Publishers. ISBN: 0-7852-7434-0.

8.    “The Last Well Person: How to Stay Well Despite the Health-Care System,” Nortin M. Hadler, M.D. McGill-Queen’s University Press. ISBN: 0-7735-2795-8.

9.    “The Team Building Toolkit: Tips, Tactics, and Rules for Effective Workplace Teams,” Deborah Harrington-Mackin. AMACOM. ISBN: 0-8144-7826-3.

10. “Winning with People,” John C. Maxwell. Thomas Nelson Publishers. ISBN: 0-7852-7636-X.

11. “Human Error,” James Reason. Cambridge University Press. ISBN: 13-978-0-521-31419-0.

12.  “What Would Google Do,” Jeff Jarvis. Harper Collins Publishers. ISBN: 978-0-06-170971-5.

13.  “Built to Last,” James C. Collins and Jerry I. Porras. Harper Collins Publishers. ISBN: 0-88730-671-3.

14. “The Tao of Leadership,” John Heider. Humanics New Age. ISBN: 0-89334-079-0.

15.  “Common Knowledge: How Companies Thrive by Sharing What They Know,” Nancy M. Dixon. Harvard Business School Press. ISBN: 0-87584-904-0.

16.  “Leadership Lessons of the Navy Seals,” Jeff Cannon and Lt. Cmdr. Jon Cannon. McGraw-Hill. ISBN: 0-07-140864-9.

17.  “First Break All the Rules,” Marcus Buckingham and Curt Coffman. Simon & Schuster. ISBN: 0-684-85286-1.

18.  “Developing the Leader Within You,” John C. Maxwell. Thomas Nelson Publishers. ISBN: 0-8407-6744-7.

19.  “It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy,” Captain D. Michael Abrashoff. Warner Books. ISBN: 0-446-52911-7.

20.  “Thinking for A Change,” John C. Maxwell. Warner Books. ISBN: 0-446-52957-5.

21.  “99% Inspiration: Tips, Tales & Techniques for Liberating Your Business Creativity,” Bryan W. Mattimore. AMACOM. Isbn: 0-8144-7788-7.

22.  “Silos, Politics, and Turf Wars,” Patrick Lencioni. Jossey Bass Publishers. ISBN: 13: 978-0-7879-7638-5.

23. “Working with Difficult People,” Muriel Solomon. Prentiss Hall Press. ISBN: 0-7352-0291-5.

24.  “Delivering Quality Service: Balancing Customer Perceptions and Expectations,” Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. The Free Press. ISBN: 0-02-935701-2.

25.  “21 Indispensable Qualities of A Leader,” John C. Maxwell. Thomas Nelson Publishers. ISBN: 0-7852-7440-5.

26.  “25 Ways to Win with People,” John C. Maxwell and Les Parrott, Ph.D. Thomas Nelson Publishers. ISBN: 0-7852-6094-3.

27.  “Now Discover Your Strengths,” Marcus Buckingham and Donald O. Clifton, Ph.D. The Free Press. ISBN: 0-7432-0114-0.

28. “The Way of the Warrior,” James Dunnigan and Daniel Masterson. St. Martin’s Press. ISBN: 0-312-19535-4.

29. “Win,” Dr. Frank I. Luntz. The Word Doctors, LLC. ISBN: 978-1-4013-2399-8

30. “The Checklist Manifesto - How to Get Things Right,” Atul Gawande. Henry Holt and Company, LLC. ISBN: 978-0-8050-9174-8

31. “How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients,” Jeffrey J. Fox. Hyperion. ISBN: 978-0786865956

32. “How to Make Big Money in Your Small Business: Unexpected Rules Every Small Business Owner Needs to Know,” Jeffrey J. Fox. Hyperion. ISBN: 978-0786868254

33. “Service Breakthroughs: Changing the Rules of the Game,” Haskett, Sasser, and Hart. The Free Press. ISBN: 978-1-4165-7686-0

34. “Strategic Negotiation,” Gavin Kennedy. Ashgate Publishing. ISBN:  978-0566087974

35. “Essential Managers: Negotiating Skills,” Tim Hindle. DK Publishing. ISBN: 0-7894-2448-7

36. “The New Negotiating Edge: The Behavioral Approach for Results and Relationships,” Gavin Kennedy. Nicholas Brealey Publishing. ISBN: 1-85788-205-9

37. “Getting to Yes, Negotiating Agreement Without Giving In,” Roger Fisher, William Ury, and Bruce Patton. Penguin Books. ISBN: 0-1401-5735-2

38. “The Situational Leader,” Paul Hersey. Center for Leadership Studies. ISBN - 10 0446513423

39. “The Laws of Management Physics,” Richard J. Dadamo. Annabooks. ISBN 978-0-595-47622-0




One Response to Suggested Readings

  1. I like the valuable information you provide in your articles. I’ll bookmark your weblog and check again here frequently. I am quite sure I will learn many new stuff right here! Best of luck for the next….>

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